The primary area of responsibility is to support the ICCU network and Unified Communications systems through operational tasks and troubleshooting issue. This role performs high quality support work, customer service, and interacts between all areas of IT and the business as necessary.

• Work to achieve team goals, be part of the culture, and provide excellent customer service.
• Prioritize individual work and be accountable for that work through tickets and appropriate follow-up.
• Analyzing and monitoring network performance.
• Providing network support and resolving connectivity issues.
• Configuring hardware and software to optimize network communication.
• Setting up LAN and WAN networks, as well as Voice Over IP.
• Managing IP addresses and resolving conflicts.
• Monitoring and maintaining network servers and performing upgrades.
• Performing system administration tasks and ensuring network security.
• Documenting processes and monitoring network performance metrics.
• Consulting with internal departments and training IT support staff.
• Keeping up with advancements in network technologies and solutions.
• Provide excellent customer service to internal and external team members.
• Implement and maintain all aspects of the ICCU network systems including routers, switches, firewalls, load balancers and internet filters and phone systems as outlined by ICCU’s architecture documents.
• Follow all policies and procedures.
• Other duties as assigned.

Bachelor’s degree required in Computer Science, Computer Information Systems or Math. 1-5 years of relevant work experience. Ability to communicate with Executive Management, Credit Union personnel and communicate effectively through customized reports. Cisco CCT Certification or Network+ Certification. In-depth knowledge of hardware, software, and network installation techniques. Exceptional ability to provide network support and resolve errors.

Extensive experience with Inter-Network Operating Systems such as Cisco Systems and Palo Alto Networks. Advanced knowledge of network setup and security. Ability to keep up with advancements in IT network technologies. Proficiency in documenting processes and monitoring performance metrics. Experience with monitoring and management tools such as Splunk, Site 24x7, SolarWinds. Ability to always maintain confidentiality of Credit Union and member records.

Performance Standard:

Ability to fix complex problems and determine appropriate priorities. Attention to detail on many concurrent projects and initiatives. Demonstrated ability to provide excellent customer service. Ability to work without supervision. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Position Specific Additional Physical Requirements:

• Ability to work all hours of the day onsite and remote.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

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