Are you an organized person? Would you like to continually expand your knowledge of the financial industry? Do you anticpate solutions? Do you like getting work done with minimal supervision?

If so, you could be the perfect candidate for our Dispute Resolution Specialist role at Idaho Central Credit Union!

Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Dispute Resolution Specialist, you will performs various duties regarding dispute processing, resolution, and maintaining department efficiency. Ensure member satisfaction through courteous, accurate, and efficient service.

At work, your Primary Responsibilities will include:

• Review, investigate, and process transaction disputes for cards, ACH, checks, Zelle, ATM, and other related transactional fraud claims
• Provide support to team members and others to ensure proper claim documentation and resolution
• Work with vendors and partners to complete assigned tasks
• Understand applicable regulations and compliance requirements
• Assisting with maintaining credit union policies, procedures, and training
• Additional duties as assigned

Bachelor's degree preferred. 0-3 years' experience preferred. Excellent math skills and computer knowledge. Good communication and interpersonal skills. Ability to always maintain the confidentiality of Credit Union and member records

Performance Standard:

A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Logical, process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Accurate in balancing and account research. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

You must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

This role offers benefits, including:

• Competitive Pay
• Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)
• And More

About Idaho Central Credit Union:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.