The primary area of responsibility is to support the ICCU network and VoIP systems through operational tasks and troubleshooting issues. This role performs high quality support work, customer service, and interacts between all areas of IT and the business as necessary.

• Work to achieve team goals, be part of the culture, and provide excellent customer service.
• Executes individual work and be responsible for work tickets with appropriate follow-up.
• Assists in resolving system issues in a timely and quality manner.
• Provides excellent customer service to internal and external team members.
• Implements Network Analyst designs and maintains all aspects of the ICCU network systems including routers, switches, firewalls, load balancers and internet filters and phone systems as outlined by ICCU’s architecture documents.
• Supports the installation and implementation of security policies, filters, and updates.
• Delivers and researches solutions for recommendation of network improvements, weaknesses, and technology.
• Follow all policies and procedures.
• Other duties as assigned.

Bachelor’s degree required in Computer Science, Computer Information Systems or Math. 5-10 years of relevant work experience. Cisco Certified Network Associate or Network+ Certification preferred. Ability to communicate with Executive Management, Credit Union personnel and communicate effectively through customized reports. In-depth knowledge of hardware, software, and network installation techniques. Exceptional ability to provide network support and resolve errors. Extensive experience with Inter-Network Operating Systems such as Cisco Systems and Palo Alto Networks. Advanced knowledge of network setup and security. Ability to keep up with advancements in IT network technologies. Proficiency in documenting processes and monitoring performance metrics. Experience with monitoring and management tools such as Splunk, Site 24x7, SolarWinds. Ability to always maintain confidentiality of Credit Union and member records.

Performance Standard:

Ability to assist in repairing complex problems with team and determine appropriate priorities. Less than 1 year of relevant work experience.  Attention to detail on many concurrent projects and initiatives. Ability to provide excellent customer service to members. Ability to work with little supervision. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union

Position Specific Additional Physical Requirements:

• Ability to work all hours of the day onsite and remote.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

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