The DNA Applications Analyst position requires the application of thoughtful analysis and independent judgment and is responsible for maintaining mission-critical systems directly uptime, stability, overseeing nightly batch processing, and daily issue resolution. This will be accomplished by performing system updates, testing/coordinating new feature rollouts, and identifying new opportunities within the application to meet Credit Union growth and strategic goals.

**This position can be housed in either Pocatello or Boise**

• Ensure the assigned applications are properly administered, updated, and processes are completing efficiently.
• Actively seek ways to improve system performance and stability as well as improve end user experience.
• Identify, troubleshoot, and resolve complex system issues as reported by end users.
• Provide tier three technical support and utilize appropriate resources with minimal guidance to provide proper issue resolution.
• Analyze existing process and provide appropriate design recommendations on improvements.
• Design, validate, and verify new or changed processes to satisfy process improvement specifications.
• Responsible for coordinating and evaluating system releases, enhancements, and new product offerings.
• Identify the feasibility, compliance/regulation requirements, and/or the benefits to be gained.
• Make a recommendation to management on rollout timelines
• Manage the implementation of new releases of the software, including impact analysis, regression testing, scheduling, and change management.
• Ensure that the new features are communicated and fully tested.
• Manage the change rollout to production, test, training, and development environments.
• Serve as the subject matter expert for all core systems and projects related to the core applications.
• This includes 3rd party integrations, API Interfaces, employee permissions, system configuration, testing, and reporting needs.
• Participate in user groups and network with peer organizations and 3rd party vendors, providing training & knowledge transfer throughout the organization.
• Act as a consultant for various business units throughout the organization to understand workflows, processes, data collection, reporting needs and other technical issues associated with application software.
• Develop and implement process improvement recommendations to satisfy business unit functions and goals.
• Perform basic level SQL coding for data mining, building reports, creating formatted data files, and researching data integrity issues. Manage the flow of information to members, administration, branch levels, and external parties.
• Plan and execute major technology-related projects that affect the Credit Union’s business operations.
• Provide leadership and mentoring to other team members, ensure that proper standards are being met, and ensure all service requests are completed in a reasonable time and to our satisfaction.
• Participate in weekly meetings with the IT team to discuss progress and issues to be resolved.
• Participate in regular project meetings with 3rd party vendors and provide technical oversight for project completions and ensure SLA are being met.
• Work under general supervision or broad instruction.
• Position will participate in an after-hours on-call rotation.
• Other duties as assigned.

A results-oriented individual who thrives working in a fast-paced environment. Bachelor’s degree required in Computer Science, Computer Information Systems, or related engineering/math field of study. Preference given for post-secondary degree in computer science/computer information systems, or related field or a combination of related experience and education.  A minimum of 5 years of experience working with relational databases and writing structured query language (SQL). A minimum of 5 years of experience supporting 24x7 production operations, preferably supporting a high availability environment. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. Willingness to work occasionally outside of normal business hours.  Excellent English oral and written communication skills. Ability to work with other department supervisors. Knowledge of data processing, hardware platforms, and enterprise software applications. Technical experience with enterprise systems, databases, and user support. Strong analytical and problem-solving skills. Ability to always maintain confidentiality of Credit Union and member records. Ability to effectively communicate through customized reports and presentations with Credit Union personnel and Executive Management.

Performance Standard:

Must be motivated individual with strong analytical, problem solving, and root cause analysis skills. Logical, process-oriented thinker with a natural sense of urgency. Must have ability to work on multiple, time-critical projects simultaneously. Excellent verbal and written communication required, including presentation of complex data in easily understood ways and strong data visualization skills. Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects required. Attention to detail on many concurrent projects and initiatives. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Ability to work without supervision. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.