Member Assistance Officer

2 weeks ago(12/6/2017 6:07 PM)
Job ID
4400 Central Way
# of Openings
Member Assistance


  • Do you take pride in making things happen when helping customers and teammates?
  • Can you effectively listen to customers and comprehend their needs?
  • Are you self motivated and detail oriented?
  • Can you communicate effectively and diagnose problems and find solutions?


If you can answer "yes" to these questions, Idaho Central Credit Union may have an opportunity ideally suited for you.


As a Member Assistance Officer, your primary function would be to collect on delinquent loan accounts and negative share accounts. Your responsibilities would include making collection calls and maintaining accurate records on delinquent accounts and negotiating past-due payment and deposit arrangements with members. You will interview members to determine the source of their financial problems and pursue action to permanently resolve exceptions through immediate action or progressive member education.



  1. Update applications and interview past due members.
  2. Skip trace members.
  3. Contact members by telephone, letter, or in person for payment arrangements and recommend extensions.
  4. Review delinquency reports and CPI insurance.
  5. Verify account research and error corrections and process repossessions.
  6. Work any account 15 days or more past due and collect whenever possible.
  7. Recommends small claims action and represents the Credit Union in court.
  8. Council members with financial problems.
  9. Make field calls to past due members.
  10. Recommend and process repossessions.
  11. Process bankruptcies, Consumer Credit Counseling Service accounts and prepare accounts for charge off.
  12. Promote and market the Credit Union and other duties as assigned.



Bachelors Degree or equivalent experience. Good communication skills. Adequate knowledge of collection laws. Ability in computer typing and input. Ability to maintain the confidentiality of Credit Union and member records at all times. Basic business math and English skills. Basic knowledge of bankruptcy.

Ability to deal with conflict, discuss problems and request payment in a professional manner. Professional in appearance, attitude, and verbal communications. Ability to make sound decisions. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.


Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). Sit for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc.). Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).


Must be eligible for membership at Idaho Central Credit Union to obtain employment. 



(Keywords: Bank, Banking, Collections, Customer Service, Counseling)


Idaho Central Credit Union is a dynamic financial institution that is focused on helping our members achieve financial success.  Established in 1940 we have become the largest and fastest growing financial institution in the state of Idaho. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent based organization looking for talented individuals to help our members achieve financial success.


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